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Industry Codes Of Practice And The Law Estate agents are governed by legislation, in particular the Estate Agents Act, the Property Misdescriptions Act and Money Laundering Regulations.
We are proud to be voluntary members of the Ombudsman for Estate Agents Scheme and the National Association of Estate Agents. Both operate strict codes of practice covering legal and ethical procedures.
On September 1st 2005 the Office of Fair Trading (OFT) awarded their approval to the Ombudsman for Estate Agents(OEA) code of practice under the OFT's Consumer Codes of Approval Scheme, a fine endorsement to an excellent facility for the consumer.
The Ombudsman also provides a very fair and cost-free route through which the public can pursue certain serious complaints of misconduct about an estate agent, if the estate agent itself is unable to resolve such issues.
For more information contact: www.naea.co.uk or www.oea.co.uk
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